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Frequently Asked Questions
How quickly will I hear back?
We respond to all inquiries within 24 hours during business days. For urgent support issues, please email support@theskateworkshop.app directly.
Can I schedule a demo?
Yes! Teams and federations interested in custom packages can request a personalized demo. Select "Team/Federation Package" as your inquiry type.
Do you offer phone support?
Currently, we provide support via email and in-app chat. Elite tier members receive priority support with 24-hour response times.
How do I report a bug?
Please email support@theskateworkshop.app with details about the issue, including your device type, OS version, and steps to reproduce the problem.